FAQ

Frequently Asked Questions

Please watch this video and read the section below if you have any questions about downloading & listening.

How do I download my purchases to my mobile device?

PLEASE NOTE: Your devices must be updated to the latest software in order to access downloads on your mobile device. We cannot guarantee your downloads will open properly on older devices and software. When emailing us for help, please include the device you are using (iPhone, Android, etc) and make sure your software is up to date.

You can download the files to your mobile device by clicking on the download link you receive when you make a purchase. The music files will download to wherever your device stores local files.

It is highly suggested that you also download your files to your desktop computer, as you will need to do this in order to use iTunes/Apple Music.

How do I listen on Spotify?

After you’ve purchased and downloaded an album, follow these steps.

How do I listen to this on Apple Music?

After you’ve purchased and downloaded an album, follow these steps.

I purchased your albums on my mobile device and I can't open the Zip file.

We recommend that mobile users download the MP3 ZIP file to minimize storage and data usage. These are high-quality MP3s, so there is no loss in quality compared to WAV files.

If you are using iPhone, you must have the latest software in order to open the ZIP file that contains your music files.

Why are these remixes not available to stream accessibly on all streaming apps?

It’s a complicated licensing issue. The music business is still catching up with the current technology, which creates copyright issues with some platforms. My team and I are constantly in the process of making as many remixes official as we possibly can.

I am trying to add the mp3s to Apple Music on my phone but it's not working.

Unfortunately, iPhone does not allow users to add local music files directly to Apple Music. In order to add your purchases to Apple Music, you must download them to your desktop computer and add them to the desktop Apple Music app. From here, you can follow these instructions - https://support.apple.com/en-us/108347

I've done everything I can to access my purchases but nothing is working. What do I do?

We understand this is a fairly antiquated system of accessing music, and we are doing everything we can to make the music as accessible as possible. We offer free streaming on all music right here, as well as YouTube.com/partypupils.

If you are unable to access your purchased music, and would like a refund, we will happily do so. Please send an email to us with your proof of purchase and we will take care of you.